What do I do if I miss my connection? If you give yourself plenty of time but still miss a connection because our train is late, we’ll help you get to the destination on your ticket. You may be entitled to compensation if this delayed you by 15 minutes, or more.
Additionally, How old is a child on GWR? When do I have to pay for children? Pay half fare for children aged 5 – 15, and take up to two children under five free of charge. Children under five travelling free can use a seat, provided it’s not needed by a fare-paying customer.
What is a touch card? Our touch smartcard is the quick and easy way to store your train tickets. When you set up a GWR.com account, you’ll be able to see what you’ve bought, re-order tickets, and keep your personal details up to date. But we think the best thing about our touch smartcard is that it’s reusable.
Subsequently, How long does a GWR refund take? You may be able to get your money back if you are no longer travelling. Refunds are processed within 28 days of submitting a claim.
FAQ
What’s super off-peak times?
Exact Super Off-Peak train times can vary across routes and train companies, but they’re usually the least busy travel periods during the week. Super Off-Peak travel times are normally between around 10:00 to 15:30 and from 19:15 onwards Monday to Friday.
Can you take pushchairs on trains? We’re very happy for pushchairs, prams and buggies to be on our trains, just as long as you make sure they‘re folded at all times and stored the same way as any other item of luggage.
Can a child travel alone on a train? This is in line with many policies provided by train companies, which states they will not allow for children under the age of 12 to travel alone unless accompanied by an adult. This adult must be 16 years of age or older. Train operators cannot take responsibility for children travelling alone.
How do I get a 16 railcard? You can buy a 16-25 Railcard at any staffed station ticket office or National Rail-licensed Travel Agent. You can do it on the day you are travelling, just ensure the ticket office is open. If you’re applying at a station for the first time you’ll need to complete an application form.
Can I put a limit on my contactless card?
There isn’t a daily limit for contactless payments. However, from time to time, when you shop using contactless payments, you’ll need to put your card into the machine and enter your PIN to verify it’s you, before you can use contactless again. This is part of a new EU regulation to help prevent fraud.
How many times can you use a contactless card in a day? There is no limit to the number of times you can use a contactless payment card in a day via the contactless method, but there is a caveat to this. Intermittently, your bank may ask for you to enter your PIN to ensure it’s you – and not anyone else – that is using your card.
What is an NHS Smartcard?
The smartcard is a unique card assigned to a specific user so they can access the systems they need to fulfil their role. It is allocated by a Registration Authority Manager and each card contains an electronic security certificate (the private key) which is unique to the user.
What is an open return GWR? An open return is simply a flexible return ticket, this includes day returns and period returns where the return jourey can be made up to a month later.
Can I claim my train fare back?
You can get a full refund if your train journey is cancelled. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late.
How do I claim my train ticket back?
TDR Filing Details:
- Login to your IRCTC Account.
- Click to Booked Ticket History.
- List of tickets where date of Journey has elapsed.
- Select PNR for which TDR is to be filed and click « File TDR » Button.
- Select the passenger name from the ticket details for claiming TDR refund.
Are Sundays off-peak? Weekends and Bank Holidays are Off-Peak all day. Please use the Journey Planner to choose your desired time of travel and click ‘check ticket availability and prices’ to display the complete range of fares available for your journey.
Can I break my journey with an Off-Peak Return? A break of journey is permitted on the return portion off an Off-Peak Return unless otherwise indicated by a restriction shown against the ticket’s Restriction Code.
Can I use an off-peak ticket at any time?
When are they valid? You can travel Off-Peak on weekdays outside busy times. You can also use your Off-Peak train tickets to travel at any time on weekends and bank holidays. The times you can use your tickets vary, so use the journey planner to check for Off-Peak services.
Can you take pushchairs on the tube? Yes, pushchairs and strollers may be taken on the Underground. But the great majority of central London stations are not barrier free, so depending on your destination you will very likely have to use stairs to or from street level and the ticket hall or the ticket hall and train platform.
Are strollers allowed on escalators?
Taking a stroller on an escalator can be risky. In fact, many escalators ban the use of any wheeled device on the escalator, such as strollers. Nonetheless, if you do not have another option, you can use the tips in this article to take your stroller on the escalators more safely.
Where do you put a buggy on a train?
Is a 14 year old allowed to travel alone?
Children 5 to 14 years old must travel as unaccompanied minors when not traveling with a person at least 15 years old. Children 15 and older may request and pay for the unaccompanied minor service. Unaccompanied minors are accepted only on direct flights that do not require a change of aircraft or flight number.
How do you stay safe on a train? Safety Tips
Stand back: Always stay behind the yellow lines at train stations. Enter or exit a station platform at designated areas. Stay off the tracks: Train tracks, bridges and yards are private property. Never walk, bike, skateboard or run on or along the tracks; it’s illegal and dangerous.
How old is a child on the train?
The age you pay for a child on the train is usually 4 and above, but in some cases it is 6.
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