How do I contact Universal Studios customer service?

For any questions, please call (407) 224-4233.

Can I text Universal Studios? Text Messaging Services are now available to UPRV travel advisors and their clients who have made full payment on a vacation package. You and your guests now have the option to TEXT Universal Orlando Representatives basic informational questions about Universal Orlando Resort™ and their upcoming vacation.

Then, Where is Will Call at Universal Orlando? Will Call Kiosks are located at the front gate of Universal Studios Florida and Universal’s Islands of Adventure. Guests can pick their tickets up at the park they intend to visit first. Guest swipes credit card with same last name as their confirmation.

Will Call Kiosk Universal Orlando hours? over a year ago. Hi Shelby, Universal Kiosks open at 7 am , yes you can pick up your tickets the day before you go and also you can print it online.

FAQ

Do you have to make reservations to go to Universal?

Unlike other parks, such as Walt Disney World, Universal is not requiring reservations for guests arriving at the parks. However, since the parks will have limited attendance, there may be times when the parks reach capacity and additional guests will not be admitted.

Why is Hogwarts Express closed? The Hogwarts Express at Universal Orlando Resort has reopened after being unexpectedly closed for a week. It initially closed on January 17 and we later learned this was due to an issue with the attraction’s pull cable.

Where do you pick up Universal Express passes? You can purchase Express Passes online, via the Universal Orlando app, at theme park ticket windows, and even inside the park at the bigger stores located near the front of each park and in most major gift shops. There are also kiosks around the parks.

Do express passes sell out? Do Express Passes sell out? Express Passes may sell out, especially during Universal’s busiest times, like the last week in December. That’s why, if you are going in a peak busy season, you should buy your Express Passes now (noting, of course, that they are non-refundable).

Can you link Universal tickets to the app?

When you purchase multiple tickets within the app, you can add Guest Information for each ticket and then use the QR Code in the app to scan in those members of your party.

How do I pick up my universal tickets?

Can you get universal tickets on your phone?

Guests can now simply click « My Tickets » on the app and a scannable QR code will appear that can be used at the turnstiles. The QR code will only work if the tickets are purchased through the mobile app (not online) using the same phone that tickets were purchased.

Can you leave Universal and come back the same day? If you have a Single Day, One Park per Day ticket, you must choose one park. If you have a Multi-Day, One Park per Day ticket you must choose either park on any given day. Within that day you may leave and reenter, but you cannot switch parks.

Do you have to wear mask at Universal Studios Orlando?

Fully vaccinated guests are not required to wear face coverings during their visit, including during rides and shows. Guests who are not fully vaccinated are encouraged to wear face coverings at all indoor rides and shows, including indoor queues. Face coverings are optional for outdoor queues and rides.

What happens if Universal reaches capacity?

If you arrive and the parks are closed due to capacity, then you’ll have to wait in line. There is a separate line for priority guests. You should not leave the parks if you’re already inside or else you may have to wait to re-enter if the parks are at capacity.

Is Hogwarts Express open today? View our predicted « actual » wait times (how long you’ll wait in line–not the number posted outside the attraction) for Hogwarts Express – King’s Cross Station on March 3, 2022 using the above graph and the table below.
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Jump to Date.

Is Hogwarts Express train open? The Hogwarts Express soft-opened to the public on July 1, 2014, before officially opening seven days later along with the rest of the Diagon Alley expansion.
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Hogwarts Express (Universal Orlando Resort)

Is Hogwarts Express running?

The issue it was experiencing definitely didn’t have a quick fix but we are pleased to announce that the Hogwarts Express is now open again and all seems to be running smoothly.

What rides does Universal Express Pass not work for? The only rides that do not have Express access in either park are Jurassic World VelociCoaster, Hagrid’s Magical Creatures Motorbike Adventure and Pteranodon Flyers at Universal’s Islands of Adventure.

What is the difference between Universal Express Pass and Universal Express Unlimited?

The Universal Express pass allows you to bypass the regular lines one time per participating attraction. The Universal Express Unlimited pass allows you to bypass the regular lines an unlimited number of times per participating attraction.

Does Cabana Bay include Express Pass? HUGE REMINDER: Universal Orlando’s latest on-site hotels Cabana Bay Beach Resort, Sapphire Falls Resort, and Aventura Hotel all do not offer complimentary Express. This is part of the reason that these on-site hotels offer lower rates than the original three on-site hotels.

Does universal run out of express passes?

We do have a limited quantity of Express Passes available per day. They can sell out, especially on our busier days such as holidays. If you know that you and your party would like Express Passes, we strongly recommend purchasing them in advance on our official website or by calling 407-224-7840.

How much is it to upgrade to express at Universal? If you already have a Universal Express ticket, the cost to upgrade to Unlimited Universal Express is $30-$40. Peak days will be pricier than non-peak days, and they will sell out much faster on peak days. If you have a regular park ticket, it can cost about $100-$170 to upgrade to Unlimited Universal Express.

Which rides are not included in Universal Express Pass?

The only rides that do not have Express access in either park are Jurassic World VelociCoaster, Hagrid’s Magical Creatures Motorbike Adventure and Pteranodon Flyers at Universal’s Islands of Adventure.