Will Eurostar give me a refund?

If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure – except on Netherlands routes.

How long does a Eurostar refund take? Such refunds will be made within one month of request. At Eurostar we set ourselves high standards of train punctuality and make every effort to get passengers to their destination on time. Our 2021 target was to ensure: 82% of trains arrive within 5 minutes of their scheduled arrival time.

Then, Can I transfer my Eurostar ticket to someone else? Bookings made with e-vouchers must be made by the person named on the e-voucher (i.e. by the person and with the email address used for the original booking). You may make a booking for someone else but you may not transfer your e-voucher to someone else.

How long are Eurostar E-vouchers valid for? Claim your e-voucher:

Your voucher will be valid for 12 months from the date of your delayed or cancelled train.

FAQ

How do I get a refund from Eurostar?

You can phone Eurostar Reservations (03432 186 186) and say that you’d like your voucher converted to a refund. And they will do it for you.

Can I sell my Eurostar ticket? Re: Can I Legally Sell a Eurostar Ticket? I’m sorry, but the short answer to your question is no, you may not sell the ticket.

What Eurostar trains are Cancelled? During the COVID-19 pandemic , Eurostar cancelled its direct services from London to Lyon, Avignon and Marselle. We have been advised that direct services to the South of France are completely cancelled until at least spring 2022.

How do I request a voucher from Eurostar? Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the Checkout page, enter your 9 or 16 digit e-voucher code and click ‘apply’. Your e-voucher code can be found on the e-voucher email we sent you. (Search your emails for ‘Eurostar e-voucher’.

Will Eurostar extend vouchers?

We’ve extended the expiry date of e-vouchers and gift vouchers due to expire on 30 December 2021 to give you extra peace of mind. You’ll now have until 30 June 2022 to spend them at eurostar.com. Just so you know, we won’t be extending the validity of your e-vouchers or gift vouchers beyond June 2022.

How do you know if your Eurostar has been Cancelled? If your journey’s affected, we’ll do our best to give you as much notice as possible. We’ll get in touch by email or SMS so please check the contact details in your booking. If your train’s cancelled, you’ll find all the information you need in Manage Your Booking and links for your available options.

What is happening with Eurostar?

Eurostar trains will not stop in Kent until 2022 due to the coronavirus pandemic, the company has announced. They have not been stopping at Ashford or Ebbsfleet since March but the decision has now been taken to extend that for the next two years.

What happens if I miss my Eurostar connection? Missed connections

If you miss your Eurostar, Thalys or ICE connection because of delays to your high-speed train’s journey, don’t worry. Speak to the train manager before you leave the train and they’ll help you get a seat on the next train.

What is the difference between Eurostar and Eurotunnel?

Eurostar and Eurotunnel are completely different companies but share use of the Channel Tunnel. To be specific, Eurotunnel is operated by Getlink, the company which owns and operates the Channel Tunnel, connecting the UK with France. Eurostar is a customer of Getlink and runs its passenger trains through the tunnel.

What happens if you miss your Eurostar train?

« What if I miss my Eurostar / National Rail journey as a result of delay? If you miss your Eurostar service as a result of delays or cancellations to your National Rail service on your outbound journey you will be placed on the next available service to your Continental destination at no extra charge. »

Does Eurostar have student discount? Despite not offering a student discount, there are many ways to save at Eurostar. We have compiled all the ways you can find a discount at Eurostar below.

What destinations does Eurostar go to? Where does Eurostar go? Discover all of Eurostar’s destinations – with trains direct to Paris, Brussels, Lille, Amsterdam, Rotterdam, as well as our connecting destinations in France, Belgium, the Netherlands and Germany, with an easy change in either Paris, Lille or Brussels.

Are Amtrak vouchers transferable?

Transportation vouchers are non-transferrable; the person named on the Transportation Voucher must be one of the passengers who is traveling. The name used in the reservation must exactly match the name indicated on the Transportation Voucher. Transportation Vouchers expire one year from the date they are issued.

How do I find out my Eurostar train number? The actual ticket number is on your boarding pass. On mobile tickets, you’ll find the number under the six-letter booking reference (PNR). If you downloaded your ticket to iOS/Apple Wallet (previously Passbook), you’ll need to call us on 03432 186 186 to get your ticket number.

Is Eurostar running to Amsterdam?

Our daily trains run direct from London to Amsterdam via Rotterdam. It takes just 3 hours 52 minutes to get to Amsterdam Centraal, and only 3 hours 13 minutes to get to Rotterdam Centraal.

Is Eurostar running to Disneyland Paris? Arriving at Disneyland® Paris

Direct Eurostar trains to Marne-la-Vallée run during school holidays and on popular term time days of the week, then it’s just a two-minute hop, skip and jump to the park. You can even leave your bags at the station if you’re eligible for the Disney Express luggage service.

Are Eurostar in trouble?

Reuters reported that the French state is ready to help, after a top French executive at Eurostar reported that the rail company was in serious trouble–passenger numbers have fallen by 95% since March 2020 and there is currently only one train per day running from Paris to London (when there used to be two every hour …

Does the Eurostar stop at Ashford? Important: Due to the impact of coronavirus and the subsequent pressure put on our business, we’ve made a decision to focus on our busiest city centre stations. As a result, our trains will no longer be stopping at Ashford International or Ebbsfleet International until the end of 2022 at the earliest.

Is Eurostar still running to Disneyland Paris?

At the moment, we’re only operating from London St Pancras International to Disneyland® Paris. We’re unfortunately temporarily unable to operate services to and from Ebbsfleet and Ashford.

Which station does Eurostar arrive in Brussels? Eurostar trains arrive into the centre of town at Brussels-Midi/Zuid (Brussels South) station.

What platform does Eurostar arrive in Brussels?

Eurostar uses platforms 1 & 2 on the northwest side of the station, or platforms 3 & 4 if running to or from Amsterdam. To board a Eurostar, you must check in at the Channel Terminal. Thalys trains to & from Paris, Rotterdam, Amsterdam & Cologne use platforms 3, 4, 5 or 6.

Does Eurostar stop at Calais? Eurostar trains arrive at Calais-Fréthun station, just outside city centre. There, you can step straight off the train and into a taxi, or hop on a TER train for the 10-minute journey to Calais Ville.

Who owns Eurostar trains? Eurostar is operated by Eurostar International Limited (EIL), jointly owned by SNCF, the national railway of France (55%), investment firms (40%), and the National Railway Company of Belgium (5%).
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