What happens if my Brittany ferry is Cancelled?

According to European law, if a ferry crossing is cancelled, the carrier must offer you a choice between a refund of your ticket or re-routing under comparable conditions to your final destination at the earliest opportunity and at no extra cost.

Are Brittany Ferries giving refunds? If you contact us to cancel your booking within 24 hours of your receipt of the booking confirmation, we will provide you with a full refund.

Consequently, Are Brittany Ferries running from St Malo to Portsmouth? Sail from St Malo to Portsmouth on our cruise ferry, Bretagne. There are daytime sailings most days with overnight sailings once a week.

Are Ferries running to St Malo? There are daily ferry crossings to St Malo with a sailing duration of around 6 hours 20 minutes. Our latest fast car ferry to St Malo France, the Condor Voyager will whisk you to Jersey first before completing your journey to France.

FAQ

What are my rights if my ferry is Cancelled?

When your ferry operator cancels your service, it should offer the choice of an alternative or a refund. Where a sailing is cancelled and an overnight stay becomes necessary, your ferry operator should offer you accommodation free of charge, if possible. This can be on board the ferry, or ashore.

What happens if your ferry is Cancelled? “If a ferry is cancelled because of adverse weather conditions, customers are offered to travel on the next crossing. If they choose an alternative, the amount of the unused fare can be refunded or credited for their next trip.

Can I get a refund if my ferry is Cancelled? It can be hugely frustrating if your ferry is cancelled. Thankfully, due to new EU regulations, you are now entitled to a full refund. You can either choose this refund, which must be paid to you within 7 days of the cancellation, or you can ask to be rerouted at the earliest opportunity and at no extra cost to you.

Can I get a ferry refund? Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Service fees, if applicable, are also refundable.

Am I entitled to a refund if my ferry is Cancelled?

If you’re paying to travel by ferry you’re purchasing a service, and it must be provided with reasonable care and skill. If the service you’ve received falls way below the standard you’d expect, you might be entitled to claim a full or partial refund.

Is Brittany Ferries a member of ABTA? We are a Member of ABTA, membership number Y6117.

Are the Red Jets running?

The Red Jet hi-speed service is currently operating a reduced timetable, with sailings every 1 hour and 20 minutes. Outside of these sailings, passengers can travel on the vehicle ferry as an alternative.

Does BC Ferries accept Mastercard? Mastercard (including prepaid) Visa Debit and Debit Mastercard. American Express. BC Ferries Commercial Travel Card.

Are Brittany Ferries taking foot passengers?

Brittany Ferries has confirmed that foot passengers and cyclists will not be able to travel on its ferries this summer due to anti-coronavirus measures it has had to introduce.

Is Brittany Ferries office open?

Opening times: 09:00-18:00 (Mon-Fri) and 09:00-13:00 (Sat-Sun).

Are Brittany Ferries vouchers transferable? The voucher can only be used by the named beneficiary, it is not transferable and may not be converted into cash under any circumstances. The voucher is valid until the date shown above and may be used as whole or part payment for any ferry crossing or Brittany Ferries’ inclusive holiday.

Can ferries sail in strong winds? Engine speeds have been reduced and ships will not sail if winds are higher than 20 knots constant or gusting at 25 knots. Wightlink has acknowledged that this will result in more cancellations and disruption for customers during high winds, but they say safety must take priority.

Are direct ferries members of ABTA?

Please note that we are unable to assist you with any complaints or issues regarding either Direct Ferries Ltd or Aferry Ltd. Neither company is a Member of ABTA, additionally as they are only a booking agent the Maritime Passenger Rights as detailed below do not apply to them.

Who regulates ferry companies? FERRY REGULATIONS

The International Maritime Organization (IMO) is the United Nations body responsible for establishing regulations for international shipping. Ships that operate solely within the confines of one nation are regulated by that nation.

How do I make a complaint to Brittany Ferries?

Contact us by phone

Call us on 021 427 7801 .

Is the Red Jet Cancelled? Red Jet is suspended due to ongoing high winds as a result of Storm Franklin.

Can you take bikes on Red Jet?

Unfortunately due to the design of the vessels, cycles cannot be carried on the Red Jet Hi-Speed service unless they are of the folding type and carried in a purpose designed bag.

Are ferries running from Isle of Wight? Find out whether our vehicle ferries and FastCats are running on time and check the live status of the Wightlink service using our ferry locations map.
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Portsmouth Harbour.

Can I pay cash on BC Ferries?

At our terminals and on our vessels we accept credit cards and cash only, no debit. There are ATM’s available onboard our vessels and at our major terminals.

Can I use debit on BC Ferries? Travellers taking BC Ferries will soon be able to use their debit cards at the company’s ticket booths. The change will apply to both vehicles and foot passengers, who will now also be able to use credit and debit tap-and-pay as well.

Can you use debit to pay for BC Ferries?

BC Ferries’ customers have been asking for the use of debit as a form of payment, and the company is now able to provide the option. The installation of the new PIN pads is currently underway throughout the fleet and expected to be completed by spring 2020.

Can I travel as a foot passenger to France? To travel as a foot passenger to France you must ensure you passport reflects the below criteria: Must be valid for at least 3 months after the day you plan to leave (check the ‘expiry date’)

Can I drive through France to Spain coronavirus? Land borders are open. The Spanish government has implemented health requirements for those travelling overland from France into Spain by road or rail. See Entry requirements for details. The French government has implemented additional entry requirements for those travelling to and transiting through France.

Who owns Brittany Ferries?

Brittany Ferries