How do I recharge my Virgin prepaid?

There are 2 ways you can top up your wallet with a voucher in the app:

Why is my new Virgin SIM card not working? If your SIM card isn’t working, you can log on to My Virgin Media to request a replacement SIM or contact us and we can send you out a new SIM card by post if you need one. Before you reach out, try your SIM in a different, unlocked, phone to determine if it needs to be replaced.

How do I convert Virgin Mobile airtime to data? To convert airtime to internet data bundles on 8ta – dial the USSD code *180# – Key in ‘1’ (confirm) Done.

Then, How do I buy a virgin voucher? You can buy our Recharge Voucher either online on YouGotAGift.com or at a store near you. Find one here: https://www.virginmobile.ae/stores. Choose to top up your wallet using a Recharge Voucher worth AED 20, AED 50, AED 100 or AED 200.

FAQ

How do I transfer balance on Virgin Mobile?

How do I activate my new SIM? Usually, you’ll have to enter the phone number or SIM card number. After that, you may get a message with further instructions. And some SIM’s take up to 24 hours to activate, though this is rare. Typically, to activate your SIM card you just need to insert the correct sized SIM into your phone.

How long does a virgin SIM take to activate? This can take up to 24 hours, but usually happens a lot quicker.

How do I activate SIM card? Follow these steps to make the connection:

1. Eject the SIM card from the device and record the SIM ID. …
2. Insert the SIM after your account has been updated.
3. Restart your phone again and allow the activation process to complete fully.

How do you buy data with airtime?

Convert airtime to data bundles using USSD

Dial *135# on your phone and follow the menu prompts to buy bundles.

How do you buy data with Vodacom?

1. Ensure that you have sufficient airtime.
2. Dial *135# and follow the prompts to purchase a Daily Data bundle.
3. To check your balance after buying the bundle, simply dial *135# or send an SMS with “balance” to 136.

How do you convert airtime to data with MTN?

Convert airtime into bundles through your MTN profile. Convert airtime into bundles straight from your smartphone or tablet. Dial *136*# from your tablet and follow the prompts. Dial *136*6# and follow the prompts to convert MTN Xtra Time airtime into data.

How do I recharge my virgin online? How can I recharge my Virgin Mobile ‘Wallet’?

1. Tap on ‘Payments’ in the menu section at the bottom of your home screen.
2. Spot the Wallet space.
3. Tap on « Add Credit’.
4. Follow the instructions.

Can I use a Virgin gift card online?

Unfortunately, right now we cannot use the gift cards online, they can only be redeemed in any one of our stores. Online Gift Cards can only be purchased using a valid credit card, and can only be delivered to your nominated address.

How long do Virgin gift cards last?

Is there an expiry period for my Virgin Gift Card? This card expires 24 months after date of purchase and the remaining balance will be deducted.

How do I know my Virgin Sim number? Your Virgin Mobile number is listed on the top of your bill. It’s also included on the letter you would have received with your SIM pack, and is printed on the back of the SIM pack.

How can I transfer balance from Zain to Virgin? Virgin Credit Transfer :

*103# Follow the instructions enter mobile number of the recipient and amount of credit transfer.

How do I check if my Virgin Sim is valid?

What’s my balance?

1. Visit m.virginmedia.com/account.
2. Visit your app store and search for « Virgin Mobile My Account » for the balance app.
3. Text Balance to 789789.
4. Call 789 and press option ‘1’ for your remaining allowances.
5. Or check it on a computer by visiting Your Account.

Why is my SIM card not working? Open Settings > Mobile Network. Under SIM Card info and Settings, Tap the SIM, and toggle on “Enable”. Also, make sure the data roaming is ON to avoid this issue when you’re in a roaming area. When you face the issue of “SIM Card not detected”, clearing out cache data could prove an effective solution.

How do I know if my SIM card is activated?

The best way to see if the SIM is active would be to insert it into a device which has a compatible SIM card slot. The good news is inserting any older SIM card into a phone will not harm the phone in any way or change any of the settings.

Can I get a new SIM card with the same number? Whether you’re buying a new phone, switching mobile service providers, or replacing a damaged SIM chip, you might wonder if you can get a new SIM card with the same number. You can get a new SIM card and keep the same number. Your telephone number is associated with a replaceable Subscriber Identification Module.

How do I know if my SIM card is compatible?

Go to your Phone Settings > Network & Internet > Mobile Network > Preferred Network type. You should see all the Mobile Network technologies supported such as 2G, 3G, 4G and 5G. If 5G is listed under network types, your phone is compatible with 5G.

Do I need to activate a SIM card? Note: You must activate your SIM card in the original device before switching it to a new device. If you removed it from another active device and didn’t deactivate it, then it’s still active. All you need to do is insert it in your new device. All usage will be billed to the account associated with the SIM card.

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