The $5 Ventra Card purchase fee is refunded as stored transit value when you register within 90 days of purchase. Your account balance is protected if your Card is lost or stolen. If you don’t register your Card, you will lose unused balances on your account once your Card expires or if you lose your Card.
Can I use Apple pay on CTA bus? The ability to use mobile wallets like Apple Pay, Android Pay and Samsung Pay has already been available for customers to pay their fares directly at Ventra fare readers on CTA buses and trains. Now, for the first time, Apple Pay has been added to the Ventra app.
Consequently, Can you go negative on a Ventra Card? RTA Chairman: Ventra an « Unacceptable and Systemic Failure »
« The CTA does not lose any money when a customer boards trains or buses with a Ventra card that has a negative balance, » Chase said. « The CTA is paid fully and immediately for each trip taken. Cubic bears all risk for any customer with a negative balance.
Does Ventra balance expire? If their card is expiring, they will need to purchase a new, regular full fare Ventra Card to continue travel. If you have a balance of unused funds or unused passes and if your card is registered, you may transfer your balance to your new card by calling Ventra Customer Service.
FAQ
Can two people use a Ventra Card?
Can I pay for more than one person with the same Ventra Card? With Ventra, you can pay for up to six additional riders traveling with you. The first tap will utilize value from a pass (if you have one). Any subsequent taps will deduct from transit value only, so be sure to have enough transit value on your Ventra Card.
Can I use Samsung pay on CTA bus? Yes! You can now add a Ventra Card to Google Pay and then use the digital Ventra Card on your Android device to pay for CTA and Pace rides using transit value or passes.
Does Chicago CTA have an app? Use transit in and around all of Chicago: It’s easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you’re used to on the Ventra website and more, including mobile ticketing for Metra trains!
Can I tap my phone on the bus? Simply tap your contactless bank card (e.g. credit or debit card) or mobile device at the MRT fare gates or card reader on buses as you would usually do with your current travel card. If you are using your mobile device, remember to place your device a little longer at the fare gates or card reader.
Why is Ventra suspended?
Riders who have negative balances may notice a « suspended » tag on their account. Add more money or contact Ventra customer service if the negative balance should not have occurred because there was money in the account or you have an active unlimited pass.
What does Insufficient fare mean? The Ventra reader screens were upgraded earlier this year to offer customers information about their account; a screen message of “insufficient fare” means a customer’s account doesn’t have adequate funds to cover their ride.
Can you buy Ventra cards at Walgreens?
Walgreens will begin offering Ventra cards at 159 locations shortly after the September launch. Ventra signs will appear in store windows as the new cards are available, Customers can also visit ventrachicago.com for an updated list of Ventra retail locations.
Can you use Ventra as a debit card? Ventra Prepaid Debit*
Regular Ventra Cards offer a prepaid debit option which, if activated, allows you to load money into a prepaid debit account and use your Ventra Card to make regular retail purchases anywhere MasterCard is accepted.
What does a suspended Ventra Card mean?
Riders who have negative balances may notice a « suspended » tag on their account. Add more money or contact Ventra customer service if the negative balance should not have occurred because there was money in the account or you have an active unlimited pass.
Does CTA take Google Pay?
You can quickly pay for rides on CTA and Pace with Ventra Card on Google Pay. Simply ‘wake up’ your Android device and then tap-and-go to pay for rides using transit value and passes. No need to carry a card, open an app or unlock your phone — it’s that easy!
Does Google Pay work on CTA? Now, CTA and Pace riders will be able to simply tap their NFC-enabled Android™ phone at CTA rail stations or aboard CTA or Pace buses to pay for rides using Ventra Card in Google Pay. Customers will not be required to carry a plastic Ventra card.
Can I use my phone on CTA? Now, CTA and Pace riders will be able to simply tap their NFC-enabled Android™ phone at CTA rail stations or aboard CTA or Pace buses to pay for rides using Ventra Card in Google Pay. Customers will not be required to carry a plastic Ventra card.
Is Ventra app free?
The Ventra app is a safe and convenient way to buy and display Metra tickets on your smartphone with a credit or debit card or a Ventra account. Download the app for free from the Apple App Store or Google Play. Then use it to buy any kind of Metra ticket on the go, anytime, anywhere.
Can I buy a Ventra Card at Walgreens? Walgreens will begin offering Ventra cards at 159 locations shortly after the September launch. Ventra signs will appear in store windows as the new cards are available, Customers can also visit ventrachicago.com for an updated list of Ventra retail locations.
Does SimplyGo cost more?
Are there any fees involved with using SimplyGo
No; there are no additional fees for using locally-issued credit cards.
Can I use my phone as EZLink? The EZ-Link App is supported on phones that operate on either iOS or Android platforms.
Can I use debit card for MRT?
* If you are currently using the EZ-Link or NETS FlashPay functionality of a contactless bank card, please switch the payment mode of your card to contactless payment at the General Ticketing Machines located at all MRT and LRT stations before starting your travel, in order to use it for fare payment.
Can I get money back from Ventra Card? The Ventra card users who are relocating can request a refund of the remaining Transit Value on a registered Ventra card only if the minimum balance on the card is $10. The approved refund is mailed to the user’s new address. The request must include proper documentation that proves relocation such as: Utility bill.
Does Ventra Card work on CTA bus?
Ventra Card on iPhone or Apple Watch can be used at all Ventra readers on CTA buses, CTA ‘L’ station faregates and Pace buses.
