If you have questions about making, changing or cancelling your internet reservation or about internet check-in or in case of technical problems on our website, you can call us on 0035722671616.
What happens if KLM cancel my flight? If your flight was cancelled by KLM, you can: Change your travel dates free of cost. Rebook your new flight free of cost (within the same travel class) if it is 30 days before or after your original flight’s date. However, if you rebook beyond this period, a fare difference may apply.
Then, Can I transit through Amsterdam Covid? A European entry ban is in effect for some people, barring them from travelling from a high-risk area to the European Union or the Schengen area. You may transit in the Netherlands only if one of the following applies to you: You are travelling from a safe country/region where the risk of contracting COVID-19 is low.
How do I complain to KLM? You can file a complaint via the following link: http://klmf.ly/1tdKfpP. If it is still not working, please feel free to send us a Private Message (http://fb.com/msg/klm) with your personal details as well, so we can forward it to our colleagues from Customer Care.
FAQ
How do I find my KLM EMD number?
EMD-074-3543269267
In the e-mail, look for your voucher number. It’s referred to as EMD and starts with 074. During payment, you can use up to 2 vouchers as a payment method. When paying with a voucher, you will not have to pay a booking fee.
How do I find my KLM voucher number? Your voucher number consists of 13 numbers and starts with 074. It’s included in the e-mail you received and can also be found in your profile. You can use multiple vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
How do I get my money back from KLM? You can request a cash refund for the unused part of your trip via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also give us a call, but please note that a fee may be charged. Your request will be processed within 7 days.
Can I transit through Amsterdam without a visa? If you are travelling to another Schengen country via the Netherlands, you will need a short-stay Schengen visa. Airport transit visas are not valid for this purpose.
Do I need a Covid test to transit in Amsterdam?
You do not have to show a negative test result on arrival if your layover in the Netherlands is less than 24 hours and you do not leave the airport.
Can I travel to Amsterdam without Covid vaccine? If you do not live in the EU, you are subject to the EU entry ban and cannot travel to the Netherlands, unless: you can show a valid, paper vaccination certificate, or. you can show a digital vaccination certificate issued by a country taking part in the EU Digital COVID Certificate system (ec.europa.eu).
How do I get my money back from KLM?
You can always request a cash refund of your KLM flight within 24 hours after booking. Have you booked your flight more than 24 hours ago, and are you flying Economy Class? Check your ticket type to see if you can request a cash refund.
How long does refund from KLM take? We’ll try our best to process your request within 7 days, but it may take us up to 14 days. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual.
How do I redeem my KLM EMD voucher?
You can use an EMD voucher on our website when booking a ticket. You can find our online booking tool here: klmf.ly/1DyxoDa. At the payment details page, you can fill out the 13-digit EMD number at ‘Your Voucher’.
How long does it take to get KLM voucher?
KLM Airlines may take up to 14 days to deliver your voucher, however they will try their utmost to deliver it within 7 days. If you’ve requested a voucher and haven’t received it after more than 14 days, you must contact the KLM Airline’s customer service center for help.
Does KLM voucher expire? The voucher is valid for one year on all Air France, KLM, Delta Air Lines and Virgin Atlantic flights. It can be used to book a flight taking place after the expiration date of the voucher, and a full refund will be issued if it is not used within 12 months.
How do I use my KLM voucher on EMD? You can use an EMD voucher on our website when booking a ticket. You can find our online booking tool here: klmf.ly/1DyxoDa. At the payment details page, you can fill out the 13-digit EMD number at ‘Your Voucher’.
What is EMD number?
An EMD (Electronic Miscellaneous Document) is an electronic voucher issued by an airline or designated agency. The EMD is of the value indicated on the front, and is issued as a coupon to be used for the purpose described thereon, or for handling fees.
Can I convert KLM voucher to cash? Customers who already received a voucher and wish to opt for a cash refund, can do so. The voucher policy will stay in place. A travel voucher is valid for a future flight booking and the added value will be up to 15% – depending on the price of the new ticket and actual dates of booking and travel.
How long does it take to get a voucher from KLM?
KLM Airlines may take up to 14 days to deliver your voucher, however they will try their utmost to deliver it within 7 days. If you’ve requested a voucher and haven’t received it after more than 14 days, you must contact the KLM Airline’s customer service center for help.
Can I transit through London Covid? Transiting passengers
When you arrive in England, passengers do not need to quarantine or take any COVID-19 tests. A passenger locator form is not required on arrival.
Does KLM need transit visa?
Air France-KLM has announced that it will require an airport transit visa (ATV) for some passengers connecting to the UK. This means citizens from certain countries in Africa and Asia will require an ATV in addition to their UK visas to transit through France or Netherlands.
Do I need a transit visa if I don’t leave the airport? Most countries that normally require that you have a visa, do not require the visa if you are a transit passenger, someone who is only transiting through the airport. As you don’t go through immigration, and you don’t enter the country, hence no visa is needed.
