A little discovery that might be useful to those of you who have received a voucher from Eurostar for a cancelled Eurostar journey, but would actually prefer, or need, a refund. You can phone Eurostar Reservations (03432 186 186) and say that you’d like your voucher converted to a refund. And they will do it for you.
How do I get Eurostar E-voucher? Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the Checkout page, enter your 9 or 16 digit e-voucher code and click ‘apply’. Your e-voucher code can be found on the e-voucher email we sent you. (Search your emails for ‘Eurostar e-voucher’.
Then, How do I claim a refund from Eurostar? To claim, customers can go to compensation.eurostar.com. Partial refunds will be provided by way of a bank transfer or refund to the original credit card used, and must be claimed within two months of the delay on our website, using the details of the original ticket.
Can you sell a Eurostar voucher? You may make a booking for someone else but you may not transfer your e-voucher to someone else.
FAQ
What destinations does Eurostar go to?
Where does Eurostar go? Discover all of Eurostar’s destinations – with trains direct to Paris, Brussels, Lille, Amsterdam, Rotterdam, as well as our connecting destinations in France, Belgium, the Netherlands and Germany, with an easy change in either Paris, Lille or Brussels.
What is a Eurostar E-voucher? Eurostar compensation e-vouchers are valid for one year from the day your train was delayed or cancelled. You can book a ticket up to 180 days in advance on most of our routes though, effectively giving you 18 months in which to travel again. See below to find out when you can book. E-vouchers bought online.
Can someone else use my Eurostar E-voucher? Bookings made with e-vouchers must be made by the person named on the e-voucher (i.e. by the person and with the email address used for the original booking). You may make a booking for someone else but you may not transfer your e-voucher to someone else.
How do I claim a refund from Eurostar? If your journey was disrupted, you may be able to claim compensation. Just wait 24 hours after arriving at your destination and make sure you’ve got your ticket to hand, then tell us a bit about yourself and your journey. If more than one of you travelled, you’ll need to fill in separate claim forms.
What happens if your Eurostar is Cancelled?
If your train is cancelled or announced as delayed before departure. If your train has been cancelled or announced as delayed before departure by more than 6o minutes, you can reschedule your trip for another date or swap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund …
Can I get a refund on my Eurotunnel ticket? Tickets are refundable up to 1 calendar year from the date of original purchase (providing that both legs are unused). All travel must be completed within 1 calendar year of the date of original purchase.
Is Eurostar Atol protected?
Eurostar Holidays Limited is a member of ABTA under membership number Y6504/P7255, we provide full financial protection for all our city break / train + hotel bookings by way of a bond held by ABTA limited. For further information, please refer to the ABTA website.
Can I transfer my e-voucher to someone else? No, vouchers are non-transferable.
Can you book a Eurostar ticket for someone else?
If you change your mind about where you’re going, you’ll need to buy a new ticket. Only the person named on the ticket may use it, but don’t worry if you’ve just made a tiny spelling mistake. There’s no need to let us know, just turn up and travel as normal.
Can I change name on Eurostar voucher?
– Any name can go on your new booking, but must be made by the person named on the e-voucher. – The currency of your booking needs to be the same as the currency of your e-voucher.
What stations does Eurostar stop at? Station Guides
- St Pancras International.
- Paris Gare du Nord.
- Brussels Midi/Zuid.
- Amsterdam Centraal.
Does Eurostar go from London to Italy? You can travel to Italy by train in a single day, London to Paris by Eurostar in 2h20 from £78 return then Paris to Turin (5h40) or Milan (7h) by TGV or Frecciarossa from €29 each way, with cafe-bar, power sockets at all seats, free WiFi, a glass of wine to hand and not an airport security queue in sight…
Is Eurostar a bullet train?
What is Eurostar? Eurostar is the only high speed train that directly links the UK to France and Belgium via the Channel Tunnel. We take our travellers from city centre to city centre, and have been since 1994. Since then, we’ve carried over 130 million passengers.
What is the difference between Eurostar and Eurotunnel? Eurostar and Eurotunnel are completely different companies but share use of the Channel Tunnel. To be specific, Eurotunnel is operated by Getlink, the company which owns and operates the Channel Tunnel, connecting the UK with France. Eurostar is a customer of Getlink and runs its passenger trains through the tunnel.
How do I redeem Eurotunnel voucher?
Yes – a Credit Voucher can be redeemed when logged into a My Eurotunnel account. The Credit Voucher code can be entered just before your payment details when making a new booking. Log in or create an account.
What happens if I miss my Eurostar connection? Missed connections
If you miss your Eurostar, Thalys or ICE connection because of delays to your high-speed train’s journey, don’t worry. Speak to the train manager before you leave the train and they’ll help you get a seat on the next train.
How long does a Eurostar refund take?
Such refunds will be made within one month of request. At Eurostar we set ourselves high standards of train punctuality and make every effort to get passengers to their destination on time. Our 2021 target was to ensure: 82% of trains arrive within 5 minutes of their scheduled arrival time.
Which Eurostar trains are Cancelled? During the COVID-19 pandemic , Eurostar cancelled its direct services from London to Lyon, Avignon and Marselle. We have been advised that direct services to the South of France are completely cancelled until at least spring 2022.
How do you know if your Eurostar has been Cancelled?
If your journey’s affected, we’ll do our best to give you as much notice as possible. We’ll get in touch by email or SMS so please check the contact details in your booking. If your train’s cancelled, you’ll find all the information you need in Manage Your Booking and links for your available options.
What is a Eurostar E voucher? Eurostar compensation e-vouchers are valid for one year from the day your train was delayed or cancelled. You can book a ticket up to 180 days in advance on most of our routes though, effectively giving you 18 months in which to travel again. See below to find out when you can book. E-vouchers bought online.
